Training: Training of your personnel is vital to the success of your computer installation. Thorough training sessions insure effective and efficient software usage. Training at our offices is always an option to those with systems included in Customer Support and Service Agreement. If new employees are hired after the installation, you always have the option of additional training at your office.

Post-Installation: We will continue to maintain a close relationship with your business well after the initial sale has been completed. Our support staff is trained to recognize the business needs of your organization and to recommend new and improved solutions for your business problems.

Implementation: We are responsible for the coordination of Datatrax resources with your account to provide the necessary services to keep you a satisfied customer.

Custom Modifications and Programming: Datatrax technical support team assures you quick response in the development and maintenance of your specific program applications. Our staff is trained in system concepts, design, management and operations for each segment of your applications, appropriate to your needs. If you require a software modification, Datatrax will provide, free of charge, a preliminary quotation and thumbnail specification. With written approval to begin work, we will start the project based on the quotation you have approved. With some more complex projects, we may provide a detailed written specification for your approval. Any changes to the specification, or changes in scope of project, may carry an additional charge. We will always require your approval in writing prior to beginning any billable work. We also provide regular progress reports on the larger, more complex projects.

On Going Support: In order for your system to operate continually without interruption, Datatrax maintains a staff of systems personnel as close as a phone call away. Between the hours of 8:30am and 5:30pm EST, our support staff will be available to answer your operational questions as well as assist in resolving system problems by dialing: 1-888-568-6157. Outside North America dial +860-673-2353.

User Group Meetings: Annual User Group meetings are held to keep you informed of new developments and capabilities in Datatrax software as well as open a forum for you to offer input for future Datatrax developments and enhancements. Curriculums include: technical configuration, database file relationships and best practices for operational management. User Group meetings are scheduled in late spring or early summer.